Refund policy

If something is not right, we want to fix it. This policy explains how returns and refunds work at Adeline Wear, what you can send back, and who pays for what.

Please contact us before you send anything back. We will give you the correct return address. A parcel that arrives without a return being arranged first cannot be matched to your order, and we cannot refund it.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

If you are in New Zealand, our goods come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded. If an item is not of acceptable quality, not fit for purpose or not as described, you are entitled to a repair, replacement or refund, and nothing in this policy limits those rights.

Changed your mind? 30 days

If an item is not what you hoped for, you can return it within 30 days of delivery, provided that:

it is unworn, unwashed and in its original condition,
all tags and labels are still attached,
it is returned in its original packaging, and
it is not one of the excluded items listed below.

We reserve the right to decline a return if the item has clearly been worn, washed, altered or damaged after delivery.

How to start a return

Email info@adelinewear.com within 30 days of delivery.
Include your order number, your full name, which item or items you want to return, and the reason.
If the item is damaged or faulty, add clear photos of the problem.
We reply within 2 business days with instructions and the return address.
Pack the item securely, include your order number in the parcel, and send it to the address we give you. Please use a trackable service and keep your receipt.

Never return a parcel to the sender address printed on the packaging. That is a fulfilment address, not our returns address, and parcels sent there cannot be recovered or refunded.

Who pays for return shipping

Faulty, damaged in transit, or the wrong item sent: we pay. It costs you nothing.
Change of mind, wrong size ordered, or no longer wanted: you pay the actual cost of return postage.
Restocking fee: none, ever. We do not charge one.

Items we cannot accept back for change of mind

Swimwear, shapewear, underwear and socks once the hygiene seal has been removed or the item has been worn.
Items that have been worn, washed, altered or damaged after delivery.
Personalised or made to order items.
Gift cards.

This list applies to change of mind returns only. If one of these items is faulty or not as described, your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act still apply in full.

Damaged or faulty items

Email us within 7 days of delivery with your order number and photos of the fault or damage. We will assess it and, once approved, send a replacement or refund you in full. We cover the return postage.

Wrong item received

Order not delivered

If your order does not arrive, contact us and we will open an enquiry with the carrier. If the parcel cannot be found, you can choose a full refund or a replacement.

Exchanges

We do not process direct swaps, because it holds your new item up while the old one travels back. Return the item using the process above and place a new order for the size or colour you want. That is almost always the faster route.

Cancelling an order

You can cancel your order free of charge at any time before it is dispatched. Orders move to our warehouse quickly, so contact us as soon as possible, ideally within 12 hours of ordering. If your order has already been dispatched, wait until it arrives and then follow the returns process above.

Refunds: how and when

Once your return arrives, we inspect it and process the refund within 7 business days.
You will get an email confirming the refund has been issued.
Refunds always go back to the payment method used for the original purchase.
Depending on your bank or card issuer, it can take up to a further 10 business days for the money to appear on your statement.

If more than 10 business days have passed since our confirmation email and you still cannot see the refund, check with your bank or payment provider first, then email us at info@adelinewear.com and we will chase it up.

Questions

Have a look at our FAQ or email info@adelinewear.com. We answer every message.

Company details

Website: Adeline Wear (adelinewear.com)
Company name: Meijermedia LLC
Address: 400 Rella Blvd. Ste. 207-298, Montebello, New York, 10901, USA
Email: info@adelinewear.com
Contact form: Contact
Company registration number: 2025-001632575
Tax ID: 30-1442105
Customer service: Monday to Friday, 9:00 to 17:00 AEST (11:00 to 19:00 NZST)