Shipping policy

We want you to know exactly when your order will arrive and what it costs before you buy. Here is how every Adeline Wear order is handled.

Where we deliver

  • We deliver to addresses in Australia and New Zealand.
  • We do not ship to other countries at this time.
  • We deliver to street addresses, PO boxes and parcel lockers.

Shipping costs

  • Shipping is free on every order. There is no minimum spend.
  • No hidden fees. The total you see at checkout is the total you pay.
  • New Zealand orders are priced in New Zealand dollars, and orders under NZ$1,000 are not subject to customs duty on arrival.

Processing time

  • Orders are checked, picked and dispatched within 1 to 2 business days (Monday to Friday).
  • Orders placed on a weekend or a public holiday are processed on the next business day.
  • During sale periods and around public holidays, processing can take a little longer.

Delivery time

  • Total delivery time is 6 to 9 business days from the moment you place your order, in both Australia and New Zealand.
  • Our garments are sent from our fulfilment partners overseas, with the final leg of delivery handled by a local carrier in Australia or New Zealand.
  • Delivery times are estimates, not guarantees. Weather, customs processing and carrier delays are outside our control.
  • If your order contains more than one item, the items can arrive in separate parcels on different days. This is normal and nothing is missing.

Tracking your order

  • As soon as your parcel is dispatched, we email you a tracking number.
  • You can follow your parcel any time on our Track Your Order page.
  • Tracking can take 2 to 4 days to start updating after dispatch. A tracking number that is not moving yet does not mean your parcel is lost.

If your parcel has not arrived

If your tracking has not updated for 10 business days, or your parcel is well past the estimated delivery window, email us at info@adelinewear.com with your order number. We will open an enquiry with the carrier. If the parcel cannot be found, we will send a replacement or refund you in full, whichever you prefer.

If your parcel arrives damaged

Please email us within 7 days of delivery with your order number and photos of the damage, including the outer packaging. We will arrange a replacement or a full refund at no cost to you.

Delivery address

Please double check your address at checkout. We can only change an address before the order is dispatched, so contact us as soon as possible if something is wrong. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery.

Returns

You can return an item within 30 days of delivery. The full conditions are set out in our Returns and Refunds Policy.

Questions

Our customer service team is happy to help with anything to do with your delivery. Email info@adelinewear.com or use our contact form.

Company details

  • Website: Adeline Wear (adelinewear.com)
  • Company name: Meijermedia LLC
  • Address: 400 Rella Blvd. Ste. 207-298, Montebello, New York, 10901, USA
  • Email: info@adelinewear.com
  • Contact form: Contact
  • Company registration number: 2025-001632575
  • Tax ID: 30-1442105
  • Customer service: Monday to Friday, 9:00 to 17:00 AEST (11:00 to 19:00 NZST)